Making a purchase could not be easier. Just browse our shop online, and add any bouquets or gifts that you wish to buy to your shopping cart. After you have finished your selection, click on the ‘Checkout’ button and you will be asked for a few details that we need to be able to complete the order.

Payments

We accept debit and credit card payments. If you are shopping from outside the UK, place your order and your card provider may convert the transaction into your local currency.

We accept most credit and debit cards including Visa, Mastercard, American Express, Google Pay & Apple Pay. You may also place and pay for orders over the phone by calling us.

Orders that are cancelled online or via the phone are subject to a cancellation fee.

Order Acceptance

When confirmation of order is received, this indicates that we have received your order. It does not indicate that a contract exists between us. We indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, goods have been inadvertently under-priced, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

Orders received before 12pm Monday to Saturday (UK time) for UK delivery can be delivered on the same day if required.

Orders with a specified delivery date will be delivered on that day (note: the order must be received before the same day cut off time shown above).

Orders placed to be delivered on a public holiday will be delivered the next working day. Online deliveries can only be in the UK. To send flowers overseas please telephone.

No timed deliveries – except for funeral tributes and weddings.

Please telephone if you have an emergency order.

If you require specific flowers please telephone at least 24 hours before delivery is required.

Delivery Attempts

Orders are delivered ONCE. If the recipient is not home the flowers/plant are returned to the shop and a delivery note is left informing them that delivery was attempted and to collect from the shop.

If a neighbour is home we will try to leave the flowers/plant with them providing they are willing to take responsibility for the delivery.

If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at Poppies Florist Liverpool’s earliest convenience.

Poppies Florist Liverpool are not responsible for theft or damage of flowers, plants or sundries if left.

Quality

We take care of our flowers and ensure freshness and quality at all times.

Tax

Orders are inclusive of 20% VAT.

Credit Card Security

When an order is placed through our website, card numbers are encrypted using 256-bit encryption. They are only decrypted after they reach our computer and are not held in clear text on any website.

Guarantee

We guarantee your complete satisfaction.

Contacting Us

If you need to reach us, please contact us using the link on the store page. Alternatively, you can telephone or write to us at the address shown at the top of this page.

Privacy Policy: view our Privacy Policy.

Returns Policy: Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.

Orders that are cancelled online or via the phone are subject to a cancellation fee.

Refunds/Returns Policy

Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either a replacement or a refund depending upon the nature of the complaint.